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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It's not my tv it's my Samsung sound bar and sub woofer, The

Customer Question

It's not my tv it's my Samsung sound bar and sub woofer
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: The sub woofer appears to be the problem, I think it's 2-3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the menu works, yes I have the same problem
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couple of days, i read in the book to reset the sub woofer, to press the ID set button on the back, now the blue light has a fast flash
JA: Anything else you want the TV expert to know before I connect you?
Customer: It just keeps flashing
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hello, I'm Shahid.
Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  Shahid replied 1 month ago.

- Can you please get me the model number of soundbar in question?
- Do you get sound through soundbar as if sub woofer doesn't provide sound?

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