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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We cannot connect the vizio sound bar to the TV, Just bought

Customer Question

we cannot connect the vizio sound bar to the TV
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: Just bought the sound bar the model is sb2920-c6
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the menu works. The wired they sent don't work on the TZ
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just received the sound bar in the mail and am trying to connect it.
JA: Anything else you want the TV expert to know before I connect you?
Customer: It is a LG tv.
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello

Welcome

Sorry you are having trouble, I will need the model number of the TV and the model number of the soundbar, you can find the TV model number on the back of the set thank you.

I will then need about 10 mins to work out the issue thanks

Anthony