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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6667
Experience:  10 Years Audio Video Repair & Setup
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The screen is black but my satellite menu comes up. it is 2

Customer Question

the screen is black but my satellite menu comes up.
JA: What's the model number of your TV? How old is it?
Customer: it is 2 years old, LED TV 55LB6100
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works but nothing else
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think so
Submitted: 7 months ago.
Category: TV
Expert:  Mike G. replied 7 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you.

Please try this:

-leave the tv On.

-locate the power cord for the Satellite box and unplug it from the wall outlet.

-wait 20 seconds and plug that power cord back in.

-watch the tv screen as the Sat box boots up.

Let me know how that goes and if you still need help or not.

Expert:  Mike G. replied 7 months ago.

Did you perform that procedure?

Do you still need help?

Let me know... and remember, I will be here with you throughout this entire process. You may also submit a 3 to 5 star rating at the top of this page at any time. Rating now does not close your question or prevent future replies which are at no additional cost.


Expert:  Mike G. replied 7 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?