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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6408
Experience:  10 Years Audio Video Repair & Setup
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The screen is black but my satellite menu comes up. it is 2

Customer Question

the screen is black but my satellite menu comes up.
JA: What's the model number of your TV? How old is it?
Customer: it is 2 years old, LED TV 55LB6100
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works but nothing else
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think so
Submitted: 5 months ago.
Category: TV
Expert:  Mike G. replied 5 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you.

Please try this:

-leave the tv On.

-locate the power cord for the Satellite box and unplug it from the wall outlet.

-wait 20 seconds and plug that power cord back in.

-watch the tv screen as the Sat box boots up.

Let me know how that goes and if you still need help or not.

Expert:  Mike G. replied 5 months ago.

Did you perform that procedure?

Do you still need help?

Let me know... and remember, I will be here with you throughout this entire process. You may also submit a 3 to 5 star rating at the top of this page at any time. Rating now does not close your question or prevent future replies which are at no additional cost.

Thanks
Mike

Expert:  Mike G. replied 5 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?