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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My remote doesnt work anymore after i ordered a new one.does

Customer Question

my remote doesnt work anymore after i ordered a new one.does not turn tv on or off
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: vizio e500i-a1 and the remote i ordered from vizio
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes,my cable provivder says in in the tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: about two months old remote numbers had worn out.nothing happened before
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  crash2199 replied 2 months ago.

Hi!

Have you tried replacing the batteries in the remote to make sure they are charged?