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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How come I can't get 7plus and catch up on all my channels

Customer Question

How come I can't get 7plus and catch up on all my channels on my lg 65" webos 4K smart tv
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 5 months ago.

Hello Kathryn,

Are you using the catchup tv APP on the lg?

Expert:  Nathan replied 5 months ago.

How are you getting your primary stations (aerial, foxtel, etc)?

Customer: replied 5 months ago.
Wifi and I go into the catch up app in the Freeview plus but it doesn't work how can I download 7plus
Expert:  Nathan replied 5 months ago.

HOW are you getting your tv stations? Do you subscribe to cable tv service?
Catchup is not an automatic feature and does not support all stations, it depends on many other factors.

Customer: replied 5 months ago.
Sorry what do you mean by cable to service ? We just get our to through the normal way
Expert:  Nathan replied 5 months ago.

I am asking if you have cable tv, or if you use an aerial?
This is separate from the wifi connection.

Customer: replied 5 months ago.
We have an aerial
Expert:  Nathan replied 5 months ago.

Okay, go into the LG "app store" menu, and look for the FreeViewPlus app, and you should be able to access the content that way.
Catchup tv is a different app that not all stations participate in.

Customer: replied 5 months ago.
Sorry trying to find it?
Customer: replied 5 months ago.
I'm in the App Store now
Customer: replied 5 months ago.
Can't see anything about catchup
Expert:  Nathan replied 5 months ago.

It isn't catch up, it is freeviewplus that you need to find

Customer: replied 5 months ago.
There is no Freeview plus in the App Store if I push the green button in control Freeview comes up then I can go into catch up menu but as I said before only and and sbs are available to watch
Expert:  Nathan replied 5 months ago.

If you go into the LG main menu (not app menu) do you see a Software Update function available there?

Customer: replied 5 months ago.
it is in auto update
Customer: replied 5 months ago.
It says software version 04.25.05
Expert:  Nathan replied 5 months ago.

Do you see an option to check for new updates manually though?

Expert:  Nathan replied 5 months ago.

.

Expert:  Nathan replied 4 months ago.

Do you need more help with this, Kathryn?