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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a LCD Model 46LA45RQ. I have attached a cromecast to

Customer Question

I have a LCD Model 46LA45RQ. I have attached a cromecast to it. The screen says UPDATE REQUIRED, Hang of while we fetch it. 0%. Nothing else happens. When I first tried the program from my phone would come on the TV but seconds later go off. Can you help me?
JA: How old is the phone?
Customer: About 6 mo.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: This is the only exterior source I have tried.
JA: How long has this been an issue? What happened right before this popped up?
Customer: First I had to change the hemi setting from1 which gives me regular TV to 3 where I have the podcast plugged. Then this notice comes up . Down at the bottom of the screen it says chromecast 5021
JA: Anything else you want the TV expert to know before I connect you?
Customer: I was advised by Comcast to contact RCA but should I contact Chromecast?
Submitted: 2 months ago.
Category: TV
Expert:  littlerusty2005 replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 2 months ago.

Have you already set it up on your computer?