Hi Pearl, When I was setting up my tv today i could not get anything through the TOOL button on the remote. ('Not Available') i also get not get FreeView ('Not Available') even though the banner was displayed on the top left of screen. I have had both working before. I had to reset due to a broken and renewed antenna
Cable. Thanks for your assistance.
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: I don't have the tv model with me. It is at my girlfriends place but it is 55 inch Samsung 4K UHD TV and I was using 'it's remote" and the remote from my brand new Samsung Blurry/DVD player.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works fine , I was able to set up favourites without any problems
JA: How long has this been an issue? What happened right before this popped up?
Customer: My girlfriend contacted me last night to say the TV was 'fuzzy' and she couldn't get most stations. She then discovered the arial cable was broken at the wall socket and it eventually fell out. I replaced it today.i
JA: Anything else you want the TV expert to know before I connect you?
Customer: No that's it.