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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I need to reset the internet info. I've changed providers,

Customer Question

I need to reset the internet info. I've changed providers
JA: What's the model number of your TV? How old is it?
Customer: about 5 years old, big, plasma I don't know particulars
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: other tvs work. this one doesn't. It has "no signal" but that is another problem. when the tv comes back I need to bring up the internet for Netflix
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was trying to get the guide to work. I left it on Auto channel something to acquire the info
JA: Anything else you want the TV expert to know before I connect you?
Customer: no, sorry I left you hanging there.
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Expert:  Aric replied 1 month ago.

We need the model number off of the back of the TV to help with this, otherwise we have no idea what TV we're dealing with. Can you get that info?

Expert:  Aric replied 1 month ago.

Are you having website issues preventing you from replying?