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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sound but black screen, 47LW6500, No. Everything else works

Customer Question

Sound but black screen
JA: What's the model number of your TV? How old is it?
Customer: 47LW6500
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. Everything else works surround sound, cable box .
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last night all was ok. Woke up this morning turned it on and no picture
JA: Anything else you want the TV expert to know before I connect you?
Customer: No???
Submitted: 9 months ago.
Category: TV
Expert:  Anthony_Infotech replied 9 months ago.

Hello

Welcome

You are now talking directly with a tech ,those initial questions are computer generated so sorry if they were irritating, so I just have to be clear on one thing, if you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 9 months ago.
Hello
Expert:  Anthony_Infotech replied 9 months ago.

I have replied can you see it above please?

Expert:  Anthony_Infotech replied 9 months ago.

??

Expert:  Anthony_Infotech replied 9 months ago.

Are you having problems using the site please?

Anthony

Expert:  Anthony_Infotech replied 9 months ago.

Here is my opening reply again

You are now talking directly with a tech ,those initial questions are computer generated so sorry if they were irritating, so I just have to be clear on one thing, if you press the menu button of the sets own remote control does the menu come up please?

Anthony

Expert:  Anthony_Infotech replied 9 months ago.

You simply reply back like you did in the box below

Customer: replied 9 months ago.
I know that and I've replied everytimr
Expert:  Anthony_Infotech replied 9 months ago.

Sorry I do not see any replies above except "hello"

Those initial questions are from a computer so they do not count and are not accurately asked anyhow in many instances so I have to be accurate and ask if you press the menu button of the sets own remote control does the menu come up ?

You are talking now to a live technician not a machine

Anthony

Customer: replied 9 months ago.
No it doesnt
Expert:  Anthony_Infotech replied 9 months ago.

OK thanks my last question before giving you an assessment is this>

Have a look at the screen can you see any feint light on the screen at all?any glimmer of light?

Anthony