How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have signed up for Netflix 7 got it for several days - now

Customer Question

I have signed up for Netflix 7 got it for several days - now it states no internet connection. I called Netflix & Direct TV & they stated that I should contact you. Please help. Veda Brown
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 5 months ago.

Hello Veda,

can you tell me which specific model tv you have?
Are any other apps working (youtube, amazon, hulu, etc)?
Are you streaming directly through a built in app on the tv, or via a function on the directv box?

Expert:  Nathan replied 5 months ago.

Veda,

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan

Customer: replied 5 months ago.
M43-C1,M49-C1,M50-C1,M65-C1, & M75-C1 - I do not know which one I have - but I would like to be able to watch Netflix?
Expert:  Nathan replied 5 months ago.

The model number is ***** on the tv, on a sticker on the back.

You will need to go into the tv settings menu, using the vizio remote, under network (wireless) and see if it shows as connected to the wifi.
If it is not, you'll need to reconnect. Once you do that, netflix should work again.

If you are trying to access netflix via your directv box though, that is a different process.

Customer: replied 5 months ago.
M43-C1
Expert:  Nathan replied 5 months ago.

Okay, the above steps still apply, if you can please go through those.

Customer: replied 5 months ago.
Please Please do not charge me for this - did not work. Thank you Veda Brown
Expert:  Nathan replied 5 months ago.

You have already paid the agreed upon fee (to the site, not to me).

I'm an independent tech spending my own personal time, without pay, trying to help you.

This was not intended to be a single answer, it is an ongoing conversation. You need to follow my instructions and report back on what you find, so I can guide you further if needed.

Expert:  Nathan replied 5 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan