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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10127
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My old remote is shot. I have another one but am having

Customer Question

My old remote is shot. I have another one but am having problems getting it to connect with mu vizio tv
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: ley me go see, we have had it for a while
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu on the old remote does. My model number is *****
JA: How long has this been an issue? What happened right before this popped up?
Customer: the original remote is worn out. We have another remote the same kind but can't figure out how to program it
JA: Anything else you want the TV expert to know before I connect you?
Customer: I can't think of anything. I am just wanting the new control to work
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hello, I'm Shahid.
Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  Shahid replied 6 months ago.

1- Could you please get me the model number written on back of TV?
2- Did you get identical/ exactly the same Vizio remote?

3- Does TV respond when press power or volume button on remote?
4- Can you operate the TV through control buttons located on TV?
Thanks.

Customer: replied 6 months ago.
the model number is ***** and am trying to connect with a dish remote
Expert:  Shahid replied 6 months ago.

Thanks for TV model number info.

Can you reply rest of info requested in previous reply?

Customer: replied 6 months ago.
I am not using a vizio remote
Customer: replied 6 months ago.
I am using a dish network remote
Expert:  Shahid replied 6 months ago.

OK, there are several dish remotes, not sure which one you have. Please click following link to select the remote that you have and click on remote image to get how to program it info..

https://www.mydish.com/support/products/remotes/how-to/program-to-tvother

Please reply back with the result.

Customer: replied 6 months ago.
40.0
Expert:  Shahid replied 6 months ago.

OK, did you get remote control manual along with the remote?

Customer: replied 6 months ago.
Let me see
Expert:  Shahid replied 6 months ago.

OK, that manual has detailed instructions to program the remote for TV.

Let me know if manual is missing to provide you copy that you can download.

Customer: replied 6 months ago.
I might as well just call dish to get directions to program remote
Expert:  Shahid replied 6 months ago.

OK, no problem.

Customer: replied 6 months ago.
can I get a refund
Customer: replied 6 months ago.
Thank you for your help
Expert:  Shahid replied 6 months ago.

http://ww2.justanswer.com/help
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Please contact customer service through above mentioned link/ number for money matters.

Thanks.

Customer: replied 6 months ago.
Thank you
Expert:  Shahid replied 6 months ago.

Much welcome -:)