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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6123
Experience:  10 Years Audio Video Repair & Setup
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Tv says X13, Sharp 1 yr old 65in, I.ll go check other tv,

Customer Question

tv says X13
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sharp 1 yr old 65in
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I.ll go check other tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: Came home and turned it on
JA: Anything else you want the TV expert to know before I connect you?
Customer: TV looks to come on, then Large red X and number 13.
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you.

This is most likely coming from your tv channel provider's box. Please try rebooting the box by unplugging it's power cord for 20 seconds. If that doesn't help then reply back here with more information, like who is your channel provider.

Remember, I will be here with you throughout this entire process. You may also submit a 3 to 5 star rating at the top of this page at any time. Rating now does not close your question or prevent future replies which are at no additional cost.

Thanks
Mike

Expert:  Mike G. replied 2 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?