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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20569
Experience:  Custom home theater installer, authorized dealer top brands.
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My vizio tv has a band of blurriness on the bottom of the

Customer Question

My vizio tv has a band of blurriness on the bottom of the screen? Any suggestions?
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Customer: replied 2 months ago.
sounds good
Customer: replied 2 months ago.
It's brand new...only about 3 weeks old
Expert:  Nathan replied 2 months ago.

Can I get the model number, please?

Customer: replied 2 months ago.
E55u-D0
Expert:  Nathan replied 2 months ago.

Thank you,

And do you see that blurry area on all sources/inputs?

Does it happen on the vizio menus also?

Customer: replied 2 months ago.
Any thoughts?
Expert:  Nathan replied 2 months ago.

Can you tell me what inputs and menus are affected? That will affect the cause (and resolution)?

Customer: replied 2 months ago.
When i watch live TV on all channels it has the band of blurriness on the bottom of the screen.
Customer: replied 2 months ago.
it's happening on the Vizio menu as well
Customer: replied 2 months ago.
What do you think?
Customer: replied 2 months ago.
Any ideas?
Customer: replied 2 months ago.
Hello?
Customer: replied 2 months ago.
Are you still there?
Customer: replied 2 months ago.
Bueller?
Expert:  Nathan replied 2 months ago.

Yes, I'm here.

I'm sorry I missed you, Jim. Please try to send just a single message, when you send multiple notes they can get lost/delayed so I don't see them right away.

Expert:  Nathan replied 2 months ago.

Thank you for clarifying.

Since it happens on the menu too, that confirms it is an internal fault, meaning a bad lcd panel, tcon board, or main board.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure. At that point your best recourse is to return it to the store for a refund/exchange.

If they will let you get a refund, I'd highly recommend getting a different brand/model, and I can recommend some for you if you'd like. This type of hardware failure is common with vizio tvs, and in general they are very poor quality and short lived, we don't expect to see these vizio sets last more than a few years at most, so even though you save a little bit on the cost, you'd be better off spending a little bit more for a more reputable brand that will last much longer and be better quality.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 2 months ago.

.

Expert:  Nathan replied 2 months ago.

Do you need more help with this, Jim?