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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Netflix says not available - try again - is not asking for

Customer Question

Netflix says not available - try again - is not asking for any password ***** sign in name - says can not connect
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: RCA not sure of model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no problem except connect WD external drive and Netflix
JA: How long has this been an issue? What happened right before this popped up?
Customer: used to be able to do external drive - but never been able to do Netflix wouldn't accept what I thought was password ***** just got that straitened out - so not as long as they have been taking money out of account
JA: Anything else you want the TV expert to know before I connect you?
Customer: don't think so - I can pull up Netflix but not connect
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Do you have a model number for this TV by any chance (located on the back of the set)

Also, what's the rough age of the TV?

Expert:  Aric replied 6 months ago.

Don't post duplicate questions, please simply reply back to the info requested so we can get rolling.

Customer: replied 6 months ago.
will go get it
Expert:  Aric replied 6 months ago.

Thanks.

Customer: replied 6 months ago.
model #L32HD031YX12
Expert:  Aric replied 6 months ago.

Invalid model. Please carefully check it again, it's only one or two digits off.

Customer: replied 6 months ago.
do not have 26.oo In account
Expert:  Aric replied 6 months ago.

I'm not asking for a phone call, please ignore that and read my last reply.

Customer: replied 6 months ago.
L32HD31YX12
Expert:  Aric replied 6 months ago.

Hmm, that appears to be an older model. Does the original RCA remote have a Netflix button on it?

If not what remote is it you're trying to use to access Netflix?

Customer: replied 6 months ago.
no it does not have Netflix on remote and using WD remote
Expert:  Aric replied 6 months ago.

What's a WD? Please elaborate.

Expert:  Aric replied 6 months ago.

Please clarify what you're referring to as a WD remote so we can proceed.

Expert:  Nathan replied 6 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Are you using a WD tv box? Or is this perhaps a cable remote you are referring to?

Is that box connected to this rca tv?

Expert:  Nathan replied 6 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan