Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
What's the model number off of the back of the TV?
Thank you for the reply. What's connected to the set (Cable/SAT box, etc.)?
Also if you grab the original Samsung remote and press MENU, will the set's own MENU display?
I'm not sure if you're having problems replying?