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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6116
Experience:  10 Years Audio Video Repair & Setup
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I have LG mod. 37lc2d mfg in 06, Sn.608mxay04704. The remote

Customer Question

I have LG mod. 37lc2d mfg in 06, Sn.608mxay04704. The remote will turn off and on but nothing else. Do I need a new remote? I have installed new batteries.
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: Has not happened before and have not unplugged unit.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: cHANGE channels and volume at the set OK
JA: How long has this been an issue? What happened right before this popped up?
Customer: Set was not used for about a week. It is at a vacation weekend cabin.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Cant think of anything.
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Are you talking about the original LG remote?

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Expert:  Mike G. replied 2 months ago.

Are you having website difficulties that are preventing you from replying?

Expert:  Mike G. replied 2 months ago.

Do you still need assistance?

Customer: replied 2 months ago.
the original remote
Expert:  Mike G. replied 2 months ago.

First thing we want to try is reset the tv:

-locate the tv POWER cord and unplug it.

-press power button on the tv (not remote) for 20 seconds and release.

-plug in the tv power cord.

-test for normal operation.

Also this remote has MODE buttons at the top. Make sure you press the TV mode button on the remote to set the remote to TV mode.

Expert:  Mike G. replied 2 months ago.

If none of that works then you can get a replacement remote on eBay:

http://www.ebay.com/sch/i.html?_odkw=6710V00151W&LH_PrefLoc=1&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0.H0.X6710T00017A.TRS1&_nkw=6710T00017A&_sacat=0

Or possibly a universal remote, but those need to be programmed with a code and they don't always work...

Remember, I will be here with you throughout this entire process. Unless there is something else you can think of, please take a moment to submit at least a 3 star rating at the top of this page before you go. Rating now does not close your question or prevent future replies which are at no additional cost.

Thanks
Mike

Expert:  Mike G. replied 2 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?