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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31324
Experience:  Avid TV Technician
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STOPPED WORKING While i was connected via hdmi to my

Customer Question

STOPPED WORKING While i was connected via hdmi to my laptop...
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: sharp
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: doesn't start... I had it connected, worked fine, then went black while I was looking on computer for something, so I thought it was in sleep mode
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was going to watch a movie yesterday. so was looking what to watch on my laptop, saw the images on TV as well, but then it weent black and I haven't been able to start it\
JA: Anything else you want the TV expert to know before I connect you?
Customer: changed cables. still nothing that's all
Submitted: 2 months ago.
Category: TV
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please