I have a Samsung Smart TV
and the sound stops working after 26 min every time I watch a show. It is brand new. If I rewind and play the sounds comes back for a few minutes and then stops. I've unplugged the power cord and plugged it back in and it happens again. They sent me another brand new TV and the same thing happens. It is not connected to cable or any other device. I am only using the Smart hub and streaming Netflix, Hulu etc.
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: I just got the TV today. I have tried unplugging it and leaving it off for a few hours.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, the menu works and when I run a sound test it is fine.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue since I received the TV.
JA: Anything else you want the TV expert to know before I connect you?
Customer: The picture works fine. Just the sound turns off periodically.