How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a JVC model LT-42pm30 I tried an antenna to see what

Customer Question

I have a JVC model LT-42pm30 I tried an antenna to see what I could get over the air. Now I can't change back for cable as "tuner mode" is greyed out
JA: Can you guesstimate how old your JVC is? And just to clarify, what's the exact model?
Customer: 6 - 8 years and it says LT-42PM30 ZQA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works but for some reason now Tuner mode is greyed out.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I changed to antenna just to see how many over the air channels I could receive. Not I can't change back for cable
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, If Tuner mode is greyed out, is the TV actually still set to the "TV Input" please? In other words, if you change the Input at all (for example to HDMI, or AV/Video), then you cannot make any changes to the tuner mode. Let me know.

Expert:  Aric replied 1 month ago.

Please review my reply to proceed.

Expert:  Aric replied 1 month ago.

No thanks. I cannot take a phone call. That offer is not sent by me, but rather by the site. Another Expert may accept it however. If you need assistance please reply back here to me.

Customer: replied 1 month ago.
Are you going to call me?
Customer: replied 1 month ago.
How do I cancel and get a refund?
Customer: replied 1 month ago.
U still there?