Facing TV Problems? Ask a TV Technician.
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
-When you pull up the tv menu using the Samsung remote, is that menu the correct color? or is it also affected by the issue?
-Did you replace the DLP Chip yourself?
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Do you have prior experience using a DMM?
Another expert will help you now.
Different expert here. Please postback with a picture of the screen. Sounds like you simply have a faulty Red LED chip.
Hello, This is Aric a different expert here. Please postback with a picture of the screen. Sounds like you simply have a faulty Red LED chip.
Thanks. Okay Blue is one of the LED chips - there are three, a Red, Blue and Green. I don't think a meter is necessary here, we simply need to remove the back of the set and actually access the LED engine to confirm which of those LED's are lit, brighter than others, or not working altogether.
Ah yes! Good call :-) The LED engine is what produces the colors, and it's common for chips to fail in these 3 LED engine sets. Let me know once you've had a chance to check. I will be here on and off until 4 p.m. EST.
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Okay, so you need to access the LED engine and see which LED's are lit or out while the TV is on. Can you do that and postback with your findings?
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