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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I turned off the Samsung tv in pause mode last night, and

Customer Question

I turned off the Samsung tv in pause mode last night, and now can't get out of it. None of the buttons on my universal remote work, except on/off, and the TV's remote doesn't work sat all.
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: Samsung is 4 years old. I'll try unplugging it. Thanks.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only on tv. Apple tv, dvr, and vcr functions seem to be ok.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned the tv on after it had been off since last night, and couldn't get the screen to unpause.
JA: Anything else you want the TV expert to know before I connect you?
Customer: That's it.
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Are you able to get the model number off of the back of the Samsung?

Also, what exactly is frozen on the screen right now - what do you see?

Expert:  Aric replied 7 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.