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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Remote not working the tv, 65 in samsung suhdtv, no, just

Customer Question

remote not working the tv
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: 65 in samsung suhdtv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Can you get the model number off of the back of the Samsung please?

Also, roughly how long have you owned the set for?

Expert:  Aric replied 1 month ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Aric replied 1 month ago.

I'm sorry, I cannot take a phone call. That offer is not sent by me, but rather by the site. Another Expert may accept it however. If you need assistance please reply back here to me.

Customer: replied 1 month ago.
Expert:  Aric replied 1 month ago.

Thanks. Roughly how old is the set please - over a year, or under?

Also, does the button on the lower left rear corner of the TV (on the back) work to operate the set?

Is the TV ON and simply the remote is not working?

Please elaborate.

Customer: replied 1 month ago.
Customer: replied 1 month ago.
tv works but remote will not open functions
Expert:  Aric replied 1 month ago.

Okay, and I just need to know one more thing - does the set's own buttons work to control the TV? I'm trying to determine if the TV itself or the remote are the root cause of the issue.

Customer: replied 1 month ago.
as far as i know the set has no buttons
Customer: replied 1 month ago.
can you call me(###) ###-####
Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, either here or by phone.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.

Expert:  Nathan replied 1 month ago.

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