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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Audio but no visual completely black screen, 4years old.

Customer Question

audio but no visual completely black screen
JA: What's the model number of your TV? How old is it?
Customer: 4years old. Where can I find model number? TV is mounted on wall so getting to the back is almost impossible
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no but I am not the best tech person. Walk me through process to make sure never use tv remote
JA: How long has this been an issue? What happened right before this popped up?
Customer: last week it flickered but pic came back within a minute. TV was on running fine then pic went blank. Nothing dramatic just went black
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: TV
Expert:  Louie replied 1 month ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially , bear with us; re-confirm and post back with the complete model number of the TV if not from the back, from the paper works / manual.