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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Samsung tv and we can hear background sounds and

Customer Question

We have a Samsung tv and we can hear background sounds and music but not voices speaking. It's mumbled
JA: What's the model number of your TV? How old is it?
Customer: It's about 3 years old. Series 7-7100
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the menu works. And problem on different sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday started. Playing a Netflix movie. Now other sources not working
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

Can you get the full model number off of the back of the TV?

Also, what sources do you have connected to the TV (cable/SAT box, DVD, home theater, etc.)?

Expert:  Aric replied 2 months ago.

Please review my reply and postback to continue.