Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Roughly how long have you owned the set for please?
Also, what is it you're having a hard time getting to stay on- the ATT box or the TV (you mentioned unplugging the ATT box)?
Please review my reply and postback to continue.
Thanks for the reply. So you're saying that you need to pull the TV's own power cord and plug it back in, in order to get the TV to stay on?
Okay, I'm sorry to say but this is NOT within normal operation of the TV, and there are no pushbutton fixes for this issue. What you have is a premature fault occurring within the set which will become a terminal failure. This is actually a good thing that it's occurred this soon, since the TV can be exchanged at the retailer for a brand new set within 30 days from the date of purchase. If you wait beyond that point then the set would need to be sent to Vizio for service which can take close to 6 weeks to turnover. I'm sorry for the bad news here, but you will need to exchange the TV for another as this is a defective set unfortunately.
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