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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am trying to connect a amazon fire tv stick to my toshiba

Customer Question

I am trying to connect a amazon fire tv stick to my toshiba hdtv. I have device in a HDMI but when I turn on tv get no prompt to select appropriate HDMI INPUT just a regular tv station. Do I need to disconnect the cable attached to my tv from my present cable provider?
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hello, I'm Shahid.
Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  Shahid replied 2 months ago.

- Could you please get me the model number written on back of TV?

- Is there any other video source/ device connected to HDMI input of TV?

Customer: replied 2 months ago.
nothing else but fire stick and the model is 43L42ou
Customer: replied 2 months ago.
WHERE ARE YOU? STILL WITH ME?
Expert:  Shahid replied 2 months ago.

Thanks for the info. I'm here with you and typing few info..

Expert:  Shahid replied 2 months ago.

- What HDMI input is hooked to Amazon firestick?
- Can you select that HDMI input by pressing Input button on TV remote?

Customer: replied 2 months ago.
ON THE TV REMOTE NO BUTTON LABELED HDMI
Expert:  Shahid replied 2 months ago.

I never said HDMI button on TV remote, I asked for INPUT button on TV remote, located on top left of remote.

Expert:  Shahid replied 2 months ago.

Press Input button on TV remote to get input source list, can you select that particular HDMI input in that list where Amazon stick is plugged into?
OR that HDMI input is grayed out/ unable to select?