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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Toshiba LED tv. It gradually started getting

Customer Question

We have a Toshiba LED tv. It gradually started getting darker. Now screen is black with sound, but no picture. What can we do. TV is less than 2 years old
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba Model # 39L1350u Less than 2 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Don't have the answer as I haven't tried it. I can't imaging I can see it because screen is totally black
JA: How long has this been an issue? What happened right before this popped up?
Customer: It we noticed screen was gradually getting darker like a DLP tv. And then now it has been black for a week
JA: Anything else you want the TV expert to know before I connect you?
Customer: Not that I can think of
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello

Welcome

It is an important check the menu check (tvs own menu using tvs own remote)because it governs the next check so if you can do that first then we move on with this, so please let me know when you are ready thanks

Anthony