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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Black screen and red light blinks even when the power is

Customer Question

Black screen and red light blinks even when the power is off. Could it be the lamp? How much does a lamp cosrt?
JA: What's the model number of your TV? How old is it?
Customer: Samsung model UN55D6420UF
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: THE REMODTE WORKS BUT CAN'T SEE A MENU BECAUSE THE SCREEN IS BLACK.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Problem has been intermittent for some time. Now it's permanent.
JA: Anything else you want the TV expert to know before I connect you?
Customer: About 6 or 8 years old.
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hello, I'm Shahid.
Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  Shahid replied 8 months ago.

- Does screen glow/ show backlight when switch On the TV?

- Do you get program sound from TV internal speakers as screen stays black?