Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model number of the tv?Initially, you will need to run the software update, which the tv can do on its own if it is connected to your home wifi network.
If it seems stuck or won't let you update, unplug power to the tv for a minute and try again.
Let me know if that helps,
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