Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Roughly how old is this TV please and when did the issue occur- were there storms, or power outages, etc.?
Also, when you power it on- does the screen "BACKLIGHT"- meaning light up slightly lighter than if the TV were off?
Do you have sound?
Please elaborate in detail.
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Are you sure the sound is coming from the tv speakers, and not some external system like a soundbar or theater/surround system?
If you hold a flashlight up to the screen, can you make out any image that way?
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