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Richard
Richard, Technician
Category: TV
Satisfied Customers: 31291
Experience:  Avid TV Technician
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I can't get any signal from hdmi port, Yes, I brought

Customer Question

I can't get any signal from hdmi port
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: Yes, I brought another tv from another room and the signal comes into that tv but not the original. olevi
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Not sure we did bring another tv from other room and the signal input I is fine.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Olevia 542-B11
JA: Anything else you want the TV expert to know before I connect you?
Customer: There was a lightening storm and the tv was working right before then.
Submitted: 3 months ago.
Category: TV
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please