Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the FULL model number off of the back of the TV? Is this a Sceptre X40?
2) If you use the original remote and press MENU- does the TV's MENU show up yes or no?
You mentioned "DVD works fine", so what is it you're trying to watch that's giving you the blue screen? Is there a cable box connected to the TV? Please elaborate.
Are you having website issues that are preventing you from replying?