How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

No screen but blue and no picture, 1and1/2 years m#x40,

Customer Question

no screen but blue and no picture
JA: What's the model number of your TV? How old is it?
Customer: 1and1/2 years m#x40
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: sourse
JA: How long has this been an issue? What happened right before this popped up?
Customer: model x40 just today just turn it on
JA: Anything else you want the TV expert to know before I connect you?
Customer: dvd works fine sound on tv works
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the FULL model number off of the back of the TV? Is this a Sceptre X40?

2) If you use the original remote and press MENU- does the TV's MENU show up yes or no?

Expert:  Aric replied 7 months ago.

You mentioned "DVD works fine", so what is it you're trying to watch that's giving you the blue screen? Is there a cable box connected to the TV? Please elaborate.

Expert:  Aric replied 7 months ago.

Are you having website issues that are preventing you from replying?