How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have recently purchased a sharp 55" 4k smart tv. I am

Customer Question

I have recently purchased a sharp 55" 4k smart tv. I am connected to wifi but none of the apps are working. What is wrong?
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

Expert:  Aric replied 3 months ago.

1)What is the model number off the back of the set?

2) Have you been to use the apps at all?

Expert:  Aric replied 3 months ago.

3) What exactly do you see on the screen when you try to access the apps?

Please elaborate and we can proceed.

Expert:  Aric replied 3 months ago.

Just wondering if you needed assistance with the question you posted?

Expert:  Aric replied 3 months ago.

I'm sorry, I cannot take a phone call. That offer is not sent by me, but rather by the site. Another Expert may accept it however. If you need further assistance please reply back here to me.

Customer: replied 3 months ago.
Will i recieve a phone call? If not then please do not charge my credit card
Customer: replied 3 months ago.
I just saw your message. My computer is in another room than where the TV is. I do not think it could be beneficial if i cant walk through the steps and message at the same time. Will i be charged
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.

Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Customer: replied 2 months ago.
Hello Nathan yes I would like a phone call if you can help
Expert:  Nathan replied 2 months ago.

Yes certainly I would be happy to, I did send a call offer if you can click on that, and then can send me your number to get us started.

Expert:  Nathan replied 2 months ago.

Duane, I'm still waiting on you to accept the phone support offer I sent.

It is not possible for me to call you until you accept that, and then send me your contact info (a number where I may reach you)

Expert:  Nathan replied 2 months ago.

Do you still need help with this, Duane?