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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14236
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Have a dp46849 no picture no sound. Power on light come on

Customer Question

Have a dp46849 no picture no sound. Power on light come on but that's it. Manufactured 9/09. 48 "
JA: What's the model number of your TV? How old is it?
Customer: Dp46849 sanyo manufactured 9/09
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing black screen
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was on last night this morning nothing
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.

Hello

Welcome

Sorry you are having trouble here if you press the menu button of the sets own remote control does the menu come up or not please?

Anthony

Expert:  Anthony_Infotech replied 7 months ago.

I know you was asked that question by the expert assistant but it has to be the menu of the sets own remote control the box one tells me nothing thanks if you cn get back to me with that info please

Anthony

Expert:  Anthony_Infotech replied 7 months ago.

do you need more help please////?