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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV works but my remote for the TV will not operate any

Customer Question

My TV works but my remote for the TV will not operate any functions. I just bought a new repo my TV works but my remote for the TV will not operate any functions. I just bought a new no I replaced the batteries and still nothing .
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies

Did you mean that you bought a new remote ?

This new remote , is it an original or universal ?

Expert:  Jack replied 9 months ago.

Do you happen to have a cell phone camera , a tablet a digital camera etc. , any camera that has a display or screen to test the original remote ?

Customer: replied 9 months ago.
I gave you the wrong number… It is(###) ###-####
Customer: replied 9 months ago.
Expert:  Jack replied 9 months ago.

There was a payment failure on that phone request by the way , although I`m not privy to billing here this usually means your CC company did not recognize the charges and declined them , you would have to contact them to OK the transaction .
But we can continue in this chat mode as well

Expert:  Jack replied 9 months ago.

Sorry but I cannot contact you outside the website rules so we can continue this in chat mode like now

Customer: replied 9 months ago.
I don't know how this got so confused. This is the original remote to the TV, not a universal remote. It is model number CT – 90275. I have tried reading the manual, and I cannot get this remote reprogrammed to work on my TV.
Customer: replied 9 months ago.
Call me at(###) ###-####
Expert:  Jack replied 9 months ago.

Do you happen to have a cell phone camera , a tablet a digital camera etc. , any camera that has a display or screen to test the remote ?

Expert:  Jack replied 9 months ago.

I cannot call you until it has been cleared with the website sorry but those are the rules (not mine ) and I have to abide

Customer: replied 9 months ago.
Cancel everything
Expert:  Jack replied 9 months ago.

Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech.

Customer: replied 9 months ago.
I do not want to be charged for any of this. I did not receive any help. Not your fault but this did not work out.
Expert:  Jack replied 9 months ago.

Looks like you cleared the phone request and now I could give you that call .

Otherwise please address your requests here ;

http://ww2.justanswer.com/help or 1.***-***-****