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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My picture turns off for no reason and doesn't come on again

Customer Question

My picture turns off for no reason and doesn't come on again unless I turn the TV off and then on again. This is a Sony TV
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

1) Can you get the model number off the back of this TV?

2) Roughly how old is the set and when did this occur?

3) Does the sound continue even when it loses picture- or no picture/no sound?

Expert:  Aric replied 1 month ago.

Do you need assistance with the question you posted?

Customer: replied 1 month ago.
Model number RM-YDO33
Age 8 yrs ???
Sound continues, no picture
Expert:  Aric replied 1 month ago.

Thank you, ***** ***** is the model number of the remote- not the model of the TV. Are you able to access the back of the TV at all? Or can you tell me if this is a Plasma, DLP, or LCD TV?