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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a insignia tv that when going into the menu only the

Customer Question

I have a insignia tv that when going into the menu only the TV selection is available. The other options are blacked out....help.
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: Sept 2013
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes tv menu okay, just other sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing that I know of, bought tv for summer home. First time trying to use other inputs. Been over a year since I turned on and used
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Also ,Can you please give me the tv`s model number written on the back cover ?

Expert:  Jack replied 2 months ago.

Never mind the model number for now if it is too much trouble

By the way , at some point you will receive a phone offer , it is auto generated by the website , not from me