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Hello, I'm Shahid.Sorry to hear that you're having trouble with this but I'll do my best to help.
- Could you please get me the model number written on bluray player?
- Do the other internet applications work in bluray player?
Sorry about delayed reply, I was away from computer.
- Does any other app work in bluray?
- Have you tried to unplug bluray power cord from wall outlet for 10 minutes to reset, replug back in and check?