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Richard
Richard, Technician
Category: TV
Satisfied Customers: 34678
Experience:  Avid TV Technician
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Not able to get my TV on, I checked with my provider he

Customer Question

Not able to get my TV on, I checked with my provider he informed me that there was no signal from the remote to the TV. The red light at the bottom com on the the screen remains black.
JA: What kind of computer do you have?
Customer: Toshiba LCD color TV serial # DX105006197
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I want the TV on.
Submitted: 7 months ago.
Category: TV
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please