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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6650
Experience:  10 Years Audio Video Repair & Setup
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My tv has a clear good picture when on the tv guide screen

Customer Question

hi my tv has a clear good picture when on the tv guide screen but when i switch to the hdmi port or the av ports i get a black screen but can hear the sound
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba 62HM15A Projection TV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: all inputs yes. i can get in to the tv menus yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started this morning. i moved the tv to a new stand
JA: Anything else you want the TV expert to know before I connect you?
Customer: dont believe so
Submitted: 7 months ago.
Category: TV
Expert:  Mike G. replied 7 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Who is your channel provider? directv or comcast or antenna or?

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Expert:  Mike G. replied 7 months ago.

Are you having website difficulties that are preventing you from replying?

Who is your channel provider? directv or comcast or antenna or?

Expert:  Mike G. replied 7 months ago.

Hello, just checking back in to see if you still need help?