I have a sharp aquas television, been in storage for 9 months but seems in mint condition, trying to use it with an apple tv but am getting no sound through hdmi
. have tweaked every setting possible....
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: it's old. likely 6-7 years. will see if i can find model # Thank you!
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu works. have problems on all inputs. no source to try other than apple tv. (when tuned to channel 3 and getting static no sound either)
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing, just took the tv out of storage and set it up. picture is crystal clear, controls work, just no sound....
JA: Anything else you want the TV expert to know before I connect you?
Customer: worked perfectly last november when went into storage