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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It is a delay come on and when it does it has a silhouette

Customer Question

It is a delay come on and when it does it has a silhouette look of the entire picture. Sometime the sound increases on its own. Not sure it I should breakdown and just get a new TV.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung, Model #LNT4061FXIXAA and had it for about 5 years. It hangs on my wall and it 42 inches.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, and not sure what you mean about sources/inputs.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It
JA: Anything else you want the TV expert to know before I connect you?
Customer: It's been an issue for about 6 months and I don't know how to fix it.
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.



Sorry for the initial dialogue from the technicians assistant this is computer generated so what I need to know is this>>

If you press the menu button of the sets own remote control during the fault condition is the menu itself as bad as the picture?


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