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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We just purchased the Roku. I set up an account online and

Customer Question

Hello, we just purchased the Roku. I set up an account online and is states I need to put in the TV code. I have it inserted into the HDMI outlet but my TV is not recognizing it.
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

1) Which Roku do you have (Roku 1, 2, 3, stick, etc.)?

2) What is the model number off of the back of the Samsung?