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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV seems to be stuck. We bought a amazon firestick the

Customer Question

my TV seems to be stuck. We bought a amazon firestick the other day, it worked fine for a few days then the screen went blank. Now all we can get is the screen saver. I 've pulled & replaced the plugs. For a while it showed all the programs but was locked. Then the screen saver. What can I do?
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 4 months ago.

What is the make/model of the tv, Tony?
Can you describe the "screen saver" you are seeing?

Expert:  Nathan replied 4 months ago.

Tony,

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan

Customer: replied 4 months ago.
the screen saver is pictures of wild country & changes every 10 or so
Expert:  Nathan replied 4 months ago.

Okay that sounds like the amazon fire screen saver.

What other devices are you using with the tv (cable/satellite box, dvd, etc)?
Can you still receive those properly?
Can you see the tvs own menu screens?

Customer: replied 4 months ago.
seconds
Customer: replied 4 months ago.
I don't know how to text. I have an old cell phone
Expert:  Nathan replied 4 months ago.

You don't need to text, we can chat here, but we can talk by phone if you prefer.

Can you please answer the questions I've asked?

Customer: replied 4 months ago.
I have already paid $26 then $28 & got nothing.Why should I pay more?
Customer: replied 4 months ago.
What questions have you asked?
Expert:  Nathan replied 4 months ago.

You have only paid the initial fee for the chat.

The other fee is because you posted a new question, rather than continuing with me here. that will be refunded eventually.

I've asked you several questions with no response, which is why I suggested a call may be better for you:

What is the make/model of the tv, Tony?

What other devices are you using with the tv (cable/satellite box, dvd, etc)?
Can you still receive those properly?
Can you see the tvs own menu screens?

Customer: replied 4 months ago.
My TV is PanasonicTC50PU54
Customer: replied 4 months ago.
My TV is Panasonic TC50PU54
Customer: replied 4 months ago.
I don't think I am using another devices
No
No
Expert:  Nathan replied 4 months ago.

So the firestick is the only device you have?
You don't get any tv channels through cable or satellite, or have a dvd player, vcr, etc?

Customer: replied 4 months ago.
I am not sophisticated I Don't know technology. My TV set works as it came from the factory I have not added any devices to it
Expert:  Nathan replied 4 months ago.

This is an older tv, so I am suspecting you have had something connected to it all these years prior to getting the fire tv.

I am simply asking if you have cable or satellite service for example.

Customer: replied 4 months ago.
I believe I have cable. I gave up satellite.
Customer: replied 4 months ago.
We canceled Direct TV & Charter. So I don't know if we are connected to anything.
Customer: replied 4 months ago.
except Amazon
Expert:  Nathan replied 4 months ago.

Okay, if you switch back to the cable input, does that still work properly?

Expert:  Nathan replied 4 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan