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Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Offhand, if the TV is not even responding to it's own power button right now- this indicates you have a premature failure in the set. There is nothing within normal operation of the set that will prevent it's power button from turning the set on.
That being said, in order to proceed and see what we're dealing with, I need more info:
1) What is the full model number off of the back of the set?
2) Was this set just purchased brand new from an authorized retailer?
Please view my post and reply back to continue.
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