Have TV Questions? Ask a TV Technician
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
-Who is your channel provider? comcast or directv or?
-Was this working before? or is this a first time setup or new/change in equipment
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
Do you normally change channels with the comcast remote?
Usually on Sony remote you would use the INPUT button or TV/VIDEO button (depends on what model you have)....
-reseat the connection cables that go from the comcast box to the tv on both ends (back of tv and back of comcast box).
-make a note of what port is used on the back of the tv (they are all labeled).
-put the tv on that input.
-leave the tv on, reboot the cable box by unplugging the power cord that goes to the comcast box for 10 seconds.
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I am here for technical help only.
When you want to proceed I have more help to offer... reply and tell me what input you have the comcast box plugged into.