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Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thank you.
OK, please check side panel of TV for small sticker that contains model number info.
Also, does volume bar/ display appear on screen when push volume button on TV or its remote?
Sure, code number would consist of model number if it is Samsung brand TV.
OK, I was waiting for code number info as serial number isn't needed for troubleshooting purpose.
Sounds good, glad it is working now. Please contact customer service for account matters through link on main page.
Have nice time~