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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I lost my sound, Do not know model number. 5 yrs appx, Yes

Customer Question

I lost my sound
JA: What's the model number of your TV? How old is it?
Customer: Do not know model number. 5 yrs appx
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened. I had put the tv on mute and then went to put back on 10 min later and no volume
JA: Anything else you want the TV expert to know before I connect you?
Customer: no I think that is it
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.

Customer: replied 3 months ago.
I can not get model number. My tv is on the wall and I can't take it down
Customer: replied 3 months ago.
I have just a cable box
Expert:  Shahid replied 3 months ago.

OK, please check side panel of TV for small sticker that contains model number info.

Also, does volume bar/ display appear on screen when push volume button on TV or its remote?

Customer: replied 3 months ago.
I found a code number and a series number
Expert:  Shahid replied 3 months ago.

Sure, code number would consist of model number if it is Samsung brand TV.

Customer: replied 3 months ago.
It is a LG
Customer: replied 3 months ago.
Seriel number 03fxlsol392
Customer: replied 3 months ago.
Wrong. This is it. 003FXLSOL392
Expert:  Shahid replied 3 months ago.

OK, I was waiting for code number info as serial number isn't needed for troubleshooting purpose.

Also, does volume bar/ display appear on screen when push volume button on TV or its remote?

Customer: replied 3 months ago.
I am all set now it just started working. Thanks. Please cancel my free description.
Expert:  Shahid replied 3 months ago.

Sounds good, glad it is working now. Please contact customer service for account matters through link on main page.

Have nice time~