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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13711
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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On Sony Bravia tv model KDL40EX640 input is locked on PC

Customer Question

On Sony Bravia tv model KDL40EX640 input is locked on PC mode. Unable to change input with tv or Cablevision remotes or manually on tv. No picture just message...No signal Check external input or select another input using the INPUT button.
Submitted: 3 months ago.
Category: TV
Expert:  Anthony_Infotech replied 3 months ago.

Hello

Welcome

Have you rebooted the set ?unpluged from wallpower replug back in again?

AnthONY

Customer: replied 3 months ago.
No but will do now
Customer: replied 3 months ago.
Tv still dusplaying PC
Expert:  Anthony_Infotech replied 3 months ago.

ok bear with me.....

Customer: replied 3 months ago.
Waiting to hear what else I can do
Expert:  Anthony_Infotech replied 3 months ago.

Can you still get into the settings menu?with TV own remote control

Expert:  Anthony_Infotech replied 3 months ago.

I cant use phone right now that message is sent b the site not me thanks

Expert:  Anthony_Infotech replied 3 months ago.

You there please?

Customer: replied 3 months ago.
Expert:  Anthony_Infotech replied 3 months ago.

Please perform a factory reset <<clcick

Customer: replied 3 months ago.
Actually sneering a shows
What appears as a loser box next to it... Unable to access list of settings
Expert:  Anthony_Infotech replied 3 months ago.

Have you clicked the blue link above?have you done the factory reset?

Customer: replied 3 months ago.
Got a pull down do I go to eSetup
Expert:  Anthony_Infotech replied 3 months ago.

Have you clicked the blue link above??have you done what is in that link?

Expert:  Anthony_Infotech replied 3 months ago.

You dont need any menu with the factory reset please do that and let me know

Expert:  Anthony_Infotech replied 3 months ago.

Also could you please text more clearly I cannot understand anything you are texting

Expert:  Anthony_Infotech replied 3 months ago.

So let me know what the set is like after you perform the factory reset

Expert:  Anthony_Infotech replied 3 months ago.

Foe example

Actually sneering a shows
What appears as a loser box next to it... Unable to access list of settings

I have no idea what all that is about

Expert:  Anthony_Infotech replied 3 months ago.

Anyhow let me know about the factory reset we move on from there

Expert:  Anthony_Infotech replied 3 months ago.

I have a feeling this is fixed now?

Expert:  Anthony_Infotech replied 3 months ago.

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony

Expert:  Anthony_Infotech replied 3 months ago.

You are viewing my replies however you have gone very silent?

Customer: replied 3 months ago.
I won't know if problem fixed until factory reset is complete. Tv states it will take 50 minutes
Expert:  Anthony_Infotech replied 3 months ago.

No then you have done this wrong, you need to do it again a message should come up on screen and the set will switch off then back on again, if you are watching via an antenna you will need to retune the set if watching via a box no change just select input for the box, whole process will take about 5 mins

Expert:  Anthony_Infotech replied 3 months ago.

The message "reset" should appear on screen

Customer: replied 3 months ago.
This is all so confusing...cable box has message to turn tv on
What do I do now...
Expert:  Anthony_Infotech replied 3 months ago.

If the TV is not ON switch it ON please then you may need to press the INPUT button on the TV own remote to get to the box

Expert:  Anthony_Infotech replied 3 months ago.

Please keep me updated as to what is happening please