Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
How did you test the Sony system to conclude that the issue is in fact the TV's output port and not he Sony? Did you try connecting another device (DVD, MP3, smartphone, etc.) to the Sony to see if there is indeed sound from another source?
Are you still with me here?
I'm sorry, I cannot take a phone call. That offer is not sent by me, but rather by the site. Another Expert may accept it however. If you need further assistance please reply back here to me.