How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Just changed out lamp now tv is no brighter

Customer Question

just changed out lamp now tv is no brighter
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

What were the original symptoms the TV had before you replaced the lamp please?

Also where did you purchase that lamp from and for how much?

Lastly, are you saying the picture is on- but dark? Or that there is no picture at all on the set?

Customer: replied 7 months ago.
very dark
Expert:  Aric replied 7 months ago.

Thanks. Where did you purchase this lamp from and for how much roughly? Also, what is connected to the TV for sources (cable/SAT box, DVD, etc.) and do ALL sources appear dark?

Expert:  Aric replied 7 months ago.

Do you need assistance with this?

Customer: replied 7 months ago.
no no no nono